Frequently Asked

Questions

What are OEM products?

OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.

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What are Retail Software products?

Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.

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What is a digital download?

A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is ​ downloaded through cloud-based storage.

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Is your software legitimate?

All our software products are 100% legitimate and authentic. They are all covered by our company's hassle-free money-back guarantee.

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How can I be certain that my copy of Microsoft Office is legitimate?

We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

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How are you able to sell the software for so cheap?

We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.

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Can I buy one licensed software and install on multiple computers?

OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.

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Am I able to re-install the software on another machine should my operating system crashed or computer hardware failed?

OEM and Retail software licenses will allow activation on one machine only.

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Can I order a hardcopy DVD/CD disc of the software I purchased?

Here at SoftwareKeep CA, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).

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Is Windows Vista upgradable to Windows 7, 8 or 10?

Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a 'Clean' or 'Parallel Installation', followed by selecting the Custom-Install process. Please refer to your machine's hardware specification for more information on installation.

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Do you supply software products in volume or bulk orders?

Large-volume purchases can certainly be arranged by contacting us directly, via email, live chat, or phone. We'll send you a comprehensive quotation with details of the product of your interest.

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When items are out of stock, how long does it take for those items to be restocked?

We strive to keep the volume of our inventory sufficient for our customers. In the event that we run out of a particular product, we will do our utmost to inform customers immediately and re-supply our stock to fill your order in the most expedient method possible.

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Can I exchange the software I purchased for a higher edition if I have changed my mind or need something different (i.e. from Home & Student to Home & Business)?

We follow our company's Return Policy strictly to avoid possibly invalidating the product key for your software.

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How do I request a price match from SoftwareKeep CA?

When making a purchase, price match requests from SoftwareKeep CA are handled via Chat or Email. Please send us the URL link of the lower price that is still in effect that you want us to price match. SoftwareKeep CA will then review and verify the price match request and the authenticity of the competitor's products.

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Can I ask for a price match after a purchase from SoftwareKeep CA?

A price match request after a purchase from SoftwareKeep CA will not be honoured.

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What do I need to provide?

You'll need to provide: The URL of the competitor's offer you'd like us to beat. The competitor's sale price.

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How Digital Downloads Work?

Step 1: Search for the desired product. Step 2: Select the software you need. Step 3: Proceed to cart as a quest or create an account. Step 4: Receive your software in minutes in your email. Final Step: Download and Install your purchased software.

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How to uninstall your Download?

Mac: Step 1: Click on Finder icon, Step 2: Click on Application folder, Step 3: Drag the Microsoft Office folder to Trash., Step 4: Remove preference and license files and Office folder and Open library folder and move all com.microsoft files to trash, Step 5: Empty thrash, If there’s anything in Trash you want to keep, be sure to make a copy before you continue, Click Finder > Empty Trash. Windows: Step 1: Open Programs and Features by clicking the Start button, Step 2: Click on Control Panel, Step 3: After click on Programs option, Step 4: And then, Click on Programs and Features and follow the Microsoft Office steps to uninstall.

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FAST AND EASY

Simple steps to get our digital products straight from us to you.

Step 1:

Search for the desired product.

Step 1

Step 2:

Select the software you need.

Step 2

Step 3: Add to cart

Proceed to cart as a quest or create an account.

Step 3

Step 4: Check your mailbox

Receive your software in minutes in your email.

Step 4

Final Step

Download and Install your purchased software.

Step 5
How to uninstall

How to uninstall your Download

Choose your platform

Mac
Mac
Windows
Windows

How to uninstall

your Downloads

«

Step 1:

Click on Finder icon.

Step 1

Step 2:

Click on Application folder.

Step 2

Step 3:

Drag the Microsoft Office folder to Trash.

Step 3

Step 4:

Remove preference and license files and Office folder.

Open library folder and move all com.microsoft files to trash.

Step 4

Step 5: Empty thrash

Caution: If there’s anything in Trash you want to keep, be sure to make a copy before you continue.

Click Finder > Empty Trash.

Step 5
»

How to uninstall

your Downloads

«

Step 1:

Open Programs and Features by clicking the Start button.

Step 1

Step 2:

Click on Control Panel.

Step 2

Step 3:

After click on Programs option.

Step 3

Step 4:

And then, Click on Programs and Features and follow the Microsoft Office steps to uninstall.

Step 4
»

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